Refund policy

We have a 14-day exchange return policy, which means you have 14 days after receiving your item to request an exchange.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Unfortunately, we cannot accept returns on sale items.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the photo evidence of the drinkware in question. 

To start a exchange, you can contact us at coffeequipsmugs@gmail.com. Please note that returns will need to be sent to the following address: 6901 S. McClintok Dr Apt 233, Tempe AZ 85283.  Buyer is responsible for return shipping.

Your new corrected item will be shipped to you once we receivce the defective or damaged drinkware. 

You can always contact us for any return question at coffeequipsmugs@gmail.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at coffeequipsmugs@gmail.com.